Return Eligibility
We accept eligible return requests made within 30 days from the date of delivery.
To be considered for a return, merchandise should be in its original, unused condition and suitable for resale.
Conditions for Returns
A returned product should generally meet the following requirements:
- It has not been used or worn.
- It has not been modified, washed, or damaged.
- Original packaging is retained where applicable.
- Included accessories or components are returned.
- The return request is submitted within the stated return period.
We may review the condition of returned merchandise before approving a refund.
Products Excluded From Returns
Some products may be excluded from our standard return policy, including:
- Personalized merchandise.
- Made-to-order items.
- Final-sale products.
- Products that have been used.
- Items damaged through improper handling or use.
- Certain hygiene-sensitive products.
- Other products that are legally restricted from return.
Any specific return restrictions shown on a product page or at checkout will apply.
Starting a Return
Please contact customer service before sending merchandise back.
Provide the relevant order information and explain why you would like to return the product. Photos may be requested if the return concerns damage, defects, or an incorrect item.
Once the request is reviewed, you will receive the appropriate return instructions.
Unauthorized returns may not be accepted.
Return Shipping Costs
Unless otherwise stated or required by applicable law, customers may be responsible for the cost of returning an item.
If the return is related to an incorrect shipment, manufacturing defect, or damage that occurred before delivery, the appropriate shipping arrangement may be provided after review.
Refunds
Returned merchandise will be inspected after arrival.
If the return meets the applicable requirements, the refund will normally be issued to the original payment method.
Once processed, the time required for the funds to appear may depend on your bank, card issuer, or payment provider.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or contains an incorrect item, please contact us promptly.
We may request photographs or other information to help verify the issue and determine an appropriate resolution.
Depending on the circumstances, a replacement, refund, or other solution may be available.
Exchanges
Exchanges are subject to product availability.
If a replacement product is unavailable, we may provide another appropriate resolution based on the circumstances of the order.