Order Preparation
Orders are prepared for shipment after successful payment confirmation.
Processing time depends on product availability, order volume, promotions, holidays, weekends, and other operational circumstances.
Some orders may require additional preparation time.
Shipping Options
Available shipping methods are displayed during checkout when applicable.
Estimated delivery times depend on the selected shipping method and destination.
Delivery estimates are provided for reference and may change because of circumstances outside our control.
Possible Delays
Delivery may take longer than estimated because of:
- Carrier delays
- Severe weather
- Peak-season demand
- Holidays
- Transportation disruptions
- Customs processing
- Address problems
- Local delivery restrictions
- Unexpected operational events
Shipping Fees
Applicable shipping costs will be calculated and displayed during checkout.
Shipping promotions may be subject to specific eligibility requirements.
Shipment Tracking
When tracking is available, tracking details may be provided after your order has been dispatched.
Tracking information may not appear immediately and can take some time to update after the carrier receives the package.
Shipping Address
Customers are responsible for ensuring that the shipping address entered during checkout is complete and accurate.
If an address needs to be changed, contact customer service as soon as possible.
Once an order has entered the shipping process, address changes may no longer be possible.
Returned Shipments
Packages that cannot be delivered may be returned to the sender according to the carrier's procedures.
If a shipment is returned because of an incorrect address, refused delivery, or failure to collect the package, additional shipping charges may apply if a replacement shipment is requested.
Missing Packages
If tracking shows that a shipment has been delivered but you cannot locate it, please first check the delivery area and contact the carrier where appropriate.
If a package remains missing, contact customer service with your order and tracking details so the situation can be reviewed.
International Orders
International shipments may be subject to customs duties, import taxes, brokerage fees, or other charges.
These costs vary by destination and may be the responsibility of the recipient.
Customs authorities may also delay delivery while an order is being processed.